CarBid Refund Policy

At CarBid, we are committed to ensuring a transparent, reliable, and user-friendly experience for both riders and drivers. This Refund Policy outlines the conditions under which refunds may be issued for payments made through our platform. By using CarBid, you agree to the terms described below.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Failed Payments

If a user’s payment fails or is deducted due to system errors or gateway failures, a refund may be granted after verification.

• Ride Cancellation (Eligible Scenarios)

If a user cancels a ride before the driver confirms the booking, they may be eligible for a full refund of any associated charges (if applicable).

If a driver cancels a confirmed ride, the user may be eligible for a full refund.

• Technical Issues

If the platform experiences technical problems that prevent a user from completing a ride request or using paid services as intended, a refund request may be reviewed.

• Duplicate Payments

In the case of duplicate charges caused by system errors, a refund will be issued upon verification.

2. Refund Process

To request a refund, users must follow these steps:

• Contact Support

Reach out to our support team at support@carbid.com within [number of days] days from the date of the issue or payment.

• Provide Required Details

Include transaction ID, ride ID, payment receipt, account information, and a clear explanation of the issue.

• Request Evaluation

Our support team will review the request and check eligibility based on the conditions listed in this policy.

• Refund Approval

If the refund is approved, the refund process will be initiated within 45 days.

Refunds will be issued through the same payment method used for the original transaction.

3. Non-Refundable Circumstances

Refunds will not be granted in the following scenarios:

• Change of Mind

No refunds will be provided for canceling a ride after it has already been confirmed by a driver unless stated otherwise in this policy.

• Completed Rides

Payments for successfully completed rides are non-refundable.

• Cash on Service Payments

Cash payments made directly to drivers are outside CarBid’s control and are not eligible for refunds through the platform.

• Violation of Terms

Users or drivers found violating CarBid’s Terms & Conditions will not be eligible for any refunds.

• KYC or Verification Failures

Payments related to accounts that fail verification due to incorrect or fraudulent information may not be refunded.

4. Contact Us

If you have questions about this Refund Policy or need help with a refund request, please contact us at:

Email: support@carbid.com

Our team is here to assist you and ensure fair handling of all refund-related concerns.

5. Policy Updates

CarBid reserves the right to update or modify this Refund Policy at any time to comply with new regulations or improve user transparency. Any changes will be posted on our website. Continued use of CarBid after changes constitutes acceptance of the updated policy.