At CarBid, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access our website, mobile apps, and related services. By using CarBid, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information to operate effectively and provide you with seamless ride-booking services.
a. Personal Information
When you register or use our services, we may collect:

• Name
• Email address
• Phone number
• Profile photo
• Payment information (online payments only)
• Driver documents (license, NID/Passport, vehicle details)
• KYC verification data

This information is used for identity verification, account creation, and safe service delivery.

b. Usage Information
We automatically collect details about how you interact with our platform, including:

• Device information
• Browser type
• IP address
• Location data (for ride pickup & drop-off)
• App activity logs

This helps us improve user experience and maintain system performance.

c. Cookies & Tracking Technologies
We use cookies and similar tools to:

Remember user preferences

• Analyze site traffic
• Provide personalized content and offers

You may disable cookies through your browser settings, but some features may not function properly.

2. How We Use Your Information
We use collected data for the following purposes:

• Service Delivery: Process ride bookings, bids, payments, and trip management.
• Driver & User Verification: Ensure platform safety through KYC and document validation.
• Communication: Send booking updates, notifications, and account-related alerts.
• Improvement of Services: Analyze usage trends to upgrade features and resolve issues.
• Security: Detect, prevent, and respond to fraud, unauthorized access, or other risks.
• Customer Support: Resolve disputes, respond to inquiries, and provide assistance.
   

3. Data Sharing & Third Parties
We do not sell your personal information.
 However, we may share data with:
 

• Payment processors (for secure online transactions)
• Verification partners (for KYC and identity checks)
• Analytics providers (to improve performance)
• Service partners (for notifications, email delivery, etc.)

All partners are required to protect your data and use it only for service-related purposes.

4. Data Security
We implement industry-standard security measures to protect your information, including:
 

• Encryption of sensitive data
• Secure servers and firewalls
• Regular security audits
• Two-Factor Authentication (2FA) support

However, no method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. User Rights & Controls
You have full control over your data, including the right to:

• Access and update your profile
• Change your password anytime
• Verify your email
• Delete your account (by contacting support)
• Manage notification preferences
•  

6. Data Retention
We retain your data only as long as necessary for:

• Service provision
• Legal compliance
• Fraud prevention
• Account activity records (e.g., trips, payments)

Once no longer needed, data is securely deleted.
7. Children's Privacy
Our services are not intended for users under the age of 18.
 We do not knowingly collect data from minors.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect:
 

• Changes in our practices
• Legal or regulatory requirements
• Platform improvements

Updates will be posted on our website/app, and continued use signifies acceptance.

9. Contact Us
If you have any questions about this Privacy Policy or how your information is handled"